A Facebook Chatbot is a virtual chatbot that integrates into with the Facebook messenger platform and enables the users to directly communicate with the merchants as well as perform a variety of functions as per the customers’ requests, returns, and FAQ. Chatbots assist in automating the tedious process of numerous customer service requests, works as a chat platform, and helps automate the entire procedure of multiple customer support requests. This makes Messenger Bot one of the most user-friendly, automated shopping assistants.
One of the advantages of using a Messenger Bot is that it enables the retailers to increase their sales and the revenues by simply engaging the customers through a web interface and through a single application. The main aim of a Facebook Chatbot is to take customer queries, perform tasks related to the requests, and send the customer’s relevant information as per their requirements. In addition, this will also help the retailer in improving the overall efficiency of their business through the customer feedback system, as well as improve the conversion rates, as the chatbot is capable of giving detailed information regarding various aspects related to a specific transaction.
There are several different types of ChatBots available in the market today that are designed for different purposes. They include ChatBots, which enables the users to interact with the chatbot by typing messages, while the other types are Chat Support Bots, which facilitates interaction between the buyers and the sellers as per their queries and the specific requirements and Messenger Chatbot, which facilitate interaction between the retailers and the consumers through a virtual chat platform.
The chatbot provides customers with a platform to interact with retailers through a virtual chat platform. The interaction is facilitated through the chatbot by the customers, through various features, including voice chat, video chat, SMS or MMS, and emails.
ChatBot has been a part of the Facebook platform since 2020. Apart from allowing users to interact with various retailers, the ChatBot also helps the users to make inquiries and make payments from the comfort of their homes without leaving their homes.
Through a Messenger Bot, the users can get a detailed overview of the various products that they are interested in. They can choose the product to order, add to cart, and pay through the web interface. or with a click of a mouse. The users can also buy the products through a web browser by entering the details, including shipping details, billing address, billing name, credit card number, and payment mode.
Once the payment is complete, the users can send the purchased products through a secure message to the seller. In addition, users can also view the details of the items by accessing the store’s website. by clicking on the store link, which is accessible in their Facebook account. Once the items are ordered, the users can receive the delivery details, which will be delivered to the customer’s house via a secure delivery service. This makes it easy for users to order the items without leaving their homes.
When the user wants to see the details of the items delivered, he can check out by logging in to the store of the seller and by clicking on the link that appears on the page where he had purchased the item. He can then check the item online by accessing the store’s website, where the seller’s details will also be provided.
Users can also contact the seller if he is unavailable if the seller does not respond for several days, etc. The user can add the item to his cart, where the buyer can then add the payment details. by going through the checkout process, and then paying by using a card or by making a payment through a payment gateway like PayPal, Money Gram, or any other such service.
Apart from this, the users can create a shopping cart, which is available on the store website. and this shopping cart acts as a virtual catalog of all the products available in the store. This shopping cart also serves as a virtual catalog of products offered by the merchants. and they can order these products by following the catalogs, by browsing through various images available on the website.
Customers can also view the images of the goods through the shopping cart, and they can select the best one from the virtual catalog. by clicking on the appropriate images.